free20 Privacy Policy

Section 1

What Information We Collect

When you register and use free20, we collect certain information in order to operate your account, process transactions, comply with legal obligations, and improve the platform. The information we collect falls into two broad categories: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full legal name and date of birth (required for account registration and KYC verification)
• Philippine residential address
• Valid government-issued ID details (for identity verification)
• Email address and mobile number
• Banking details or e-wallet information used for deposits and withdrawals
• Any information submitted when contacting customer support

Information collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location at the time of access
• Session data, including login time, pages visited, and game activity
• Transaction records including deposits, wagers, and withdrawals
• Cookies and similar technologies (explained further in Section 6)

Section 2

How We Use Your Information

free20 uses the information we collect for specific, legitimate purposes. We do not sell your personal data to third parties. The main purposes for which your data is processed include:

Section 3

When and With Whom We Share Your Data

free20 does not sell, rent, or trade your personal information. We may share certain data with trusted third parties only where it is necessary to operate the platform or where we are legally required to do so. These situations include:

• Payment processors and banking partners — to facilitate deposits and withdrawals in Philippine Peso through local bank transfers and supported e-wallets. These providers are bound by their own privacy and security obligations.
• Identity verification services — to validate the government ID details you submit during KYC. These services process your data solely for verification purposes.
• Game software providers — game outcomes and session data may be processed by certified third-party game providers to ensure fairness and resolve disputes.
• Legal and regulatory authorities — where required by applicable Philippine law or a valid legal process, we may disclose information to law enforcement or relevant authorities.
• Fraud and security services — to detect and prevent fraudulent activity, unauthorised access, and potential abuse of the platform.

Any third party with whom we share data is required to handle it in accordance with applicable privacy standards and is prohibited from using it for any purpose beyond what is necessary.

Section 4

How We Protect Your Data

free20 implements a range of technical and organisational measures to keep your personal data secure. These include:

• SSL encryption across all platform connections, protecting data in transit between your device and our servers
• OTP (one-time password) verification for account login and sensitive changes such as withdrawal requests or contact detail updates
• Access controls that restrict internal access to your personal data to staff with a legitimate operational need
• Secure storage with encryption at rest for sensitive account records and financial information
• Session monitoring to detect unusual login patterns that may indicate unauthorised access

While we take these precautions seriously, no platform can guarantee complete security against all possible threats. You can help protect your account by keeping your login credentials private and enabling any additional security features available in your account settings.

Section 5

How Long We Keep Your Data

free20 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements. In practice:

• Account and identity records are retained for the duration of your active account and for a defined period after account closure, in line with financial and anti-money-laundering record-keeping obligations.
• Transaction records are retained for a period consistent with applicable Philippine financial regulations.
• Support correspondence is retained for a reasonable period after resolution to allow follow-up if needed.
• Where data is no longer needed and there is no legal basis to retain it, it is securely deleted or anonymised.

Section 6

Cookies and Tracking Technologies

free20 uses cookies and similar technologies to make the platform function correctly, maintain your logged-in session, and understand how the platform is being used so we can improve it. The main categories of cookies used are:

• Essential cookies — required for the platform to function. These manage your session, maintain authentication, and enable core features. They cannot be disabled without breaking platform functionality.
• Analytics cookies — help us understand usage patterns, such as which sections of the platform are most visited, so we can improve the experience over time. Data collected through analytics is aggregated and not used to identify individual users.
• Security cookies — assist in detecting and preventing fraud and unauthorised access by helping us identify unusual patterns in how accounts are accessed.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally.

Section 7

Your Rights Over Your Personal Data

As a player using free20 from the Philippines, you have rights over your personal data. These include:

• Right of access — you can request a copy of the personal data we hold about you
• Right to correction — you can ask us to correct inaccurate or outdated information in your account
• Right to deletion — you can request that your data be deleted, subject to legal retention obligations that may apply
• Right to object — you can object to the processing of your data in certain circumstances
• Right to data portability — you can request that we provide your data in a structured, commonly used format

To exercise any of these rights, contact the free20 support team at the email address shown in the footer of this page. We will respond to verifiable requests within a reasonable timeframe. Note that certain requests may be subject to identity verification before we can act on them.

Section 8

Minors and Age Verification

free20 is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21. Age verification is a required step during account registration and KYC. If we become aware that an account has been created by someone under the minimum age, the account will be closed and any associated data will be handled appropriately.

Section 9

Changes to This Privacy Policy

free20 may update this Privacy Policy from time to time to reflect changes in how the platform operates, legal requirements, or best practices. When material changes are made, registered users will be notified through the platform or by the contact method on file.

The version currently published on this page is always the one in effect. The "Last updated" date at the top of this page tells you when the most recent revision was made. Continued use of the platform after an update constitutes acknowledgment of the revised policy.

For questions about this Privacy Policy or how your data is handled, please reach out to our support team at the contact details in the footer below.